Please detail the reason you’re requesting a refund. Watch this video to learn how to share refund request reasons with a video. A detailed video will make us and the seller understand what’s the main issue and this will increase the possibility of refund acceptance.

In many cases requesting a refund is not the ultimate solution. So if you’re having trouble with an order, you can communicate with the seller to settle conflicts amongst themselves. Or if you’d like, find out more information on refunds.

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